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Caring For The Customer


The "caring for the customer" rating is an aggregate score for the five parameters we survey (Service of Staff, Quality of Information, Overall Experience, Safety/Organization and Overall Impression/ Value for money). There must be a minimum of 3 traveller ratings we can average before we display a rating for the tour. We also age traveller ratings and discard any that are over twelve months old.

Sunset Cruise   has an average customer care rating of 4.67 (out of a possible 5). The scores for each parameter are:
  • Service of Staff................................................................................... 4.67
  • Quality of Information ...................................................................... 4.67
  • Overall Experience .......................................................................... 4.67
  • Safety/Organization ......................................................................... 4.67
  • Overall Impression/ Value.............................................................. 4.67
Pickup info:

You will be collected from your hotel or lodge in Victoria Falls.




Traveller Feedback

Mr Resign G.
- Zimbabwe
on 24 Dec 2011
Excellent service

Mrs SIMONA P.
- Italy
on 29 Dec 2010
all perfect

Mr Massah P.
- Zimbabwe
on 14 Aug 2010
impressed with the service. friendly and professional staff (driver and cruise captains)