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Caring For The Customer


The "caring for the customer" rating is an aggregate score for the five parameters we survey (Service of Staff, Quality of Information, Overall Experience, Safety/Organization and Overall Impression/ Value for money). There must be a minimum of 3 traveller ratings we can average before we display a rating for the tour. We also age traveller ratings and discard any that are over twelve months old.

Pickup info:

Courtesy transfers are provided from any point within Vic Falls Town.


Notes:

Maximum age: There is no maximum age limit; however operators retain the right to refuse to take a client who is clearly going to be unable to cope with the rigors of rafting. 

Clients are given the option between an “oar boat” and a “paddle boat”. An “oar boat” is controlled and manoeuvred by the guide using “12 foot-long” oars from the middle of the raft. Guests are seated in the front and rear of the raft and hold onto the safety line around the perimeter of the raft. A “paddle boat” requires the passengers to actively assist the guide in manoeuvring the raft through the rapids and the calm stretches. They are seated around the perimeter of the boat and all paddle, but do not hold onto the safety line.