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Caring For The Customer


The "caring for the customer" rating is an aggregate score for the five parameters we survey (Service of Staff, Quality of Information, Overall Experience, Safety/Organization and Overall Impression/ Value for money). There must be a minimum of 3 traveller ratings we can average before we display a rating for the tour. We also age traveller ratings and discard any that are over twelve months old.

Activity Discount Voucher   has an average customer care rating of 4.00 (out of a possible 5). The scores for each parameter are:
  • Service of Staff................................................................................... 4.00
  • Quality of Information ...................................................................... 4.00
  • Overall Experience .......................................................................... 4.00
  • Safety/Organization ......................................................................... 4.00
  • Overall Impression/ Value.............................................................. 4.00
Pickup info:

You will be collected from your hotel or lodge within Victoria Falls Town Centre and transferred to and from your activity. Bungee jumpers must make their own way to Victoria Falls Bridge.


Notes:

Activity selection can be made on booking or at a later stage.  The activity choice can also be changed.




Traveller Feedback

Ms Vicki B.
- United States
on 04 Dec 2009
Charlotte Moroney had exceptional customer-service and was very accommodating, kind and helpful. Shearwater's Victoria Falls tour guide seemed to be texting during our tour, but was nice. Wild Horizon's Elephant Safari staff was friendly, engaging, and professional.